Short term rental insurance is becoming increasingly important for Airbnb and VRBO hosts who want to protect their properties and guests. Proper Insurance offers a specialized product tailored to this unique market, but is it the right choice for you? In this article, we’ll dive deep into the pros and cons of Proper Insurance’s short term rental coverage, explore its trustworthiness, and provide you with all the details you need to make an informed decision.
Proper Insurance Short Term Rental Insurance Pros and Cons
Understanding the strengths and weaknesses of any insurance provider is crucial before committing to a policy. Proper Insurance Short Term Rental Insurance has made a name for itself in the short term rental space, but like any company, it has its highs and lows. Let’s take a closer look at its overall rating and financial strength to get a clearer picture.
Overall Rating: 4.9 / 5
Proper Insurance boasts an impressive overall rating of 4.9 out of 5, reflecting high customer satisfaction and positive feedback. This rating is a testament to the company’s focus on specialized coverage for short term rental hosts and its commitment to delivering quality service. Customers appreciate the tailored policies and the ease of managing their insurance needs online.
Financial Strength Rating: A- (Excellent)
Financial stability is a key factor when choosing an insurance provider, and Proper Insurance holds an A- (Excellent) rating from A.M. Best, a respected rating company in the insurance industry. This rating indicates that Proper Insurance is financially sound and capable of meeting its policyholder obligations, giving you peace of mind that your claims will be handled reliably.
Pros of Proper Insurance Short Term Rental Insurance
Proper Insurance offers several advantages that make it a compelling choice for short term rental hosts. Here are some of the standout benefits that set it apart in the market.
Specialized for Airbnb/VRBO hosts
Unlike standard landlord insurance, Proper Insurance is designed specifically for the unique risks associated with short term rentals on platforms like Airbnb and VRBO. This specialization means the coverage addresses common issues faced by hosts, such as guest-caused damages and liability concerns, providing more relevant protection.
Covers property damage by guests
One of the biggest worries for short term rental hosts is damage caused by guests. Proper Insurance policies include coverage for property damage resulting from guest stays, helping hosts avoid costly out-of-pocket repairs and maintain their rental’s condition.
Liability for bodily injury
Liability coverage is essential for protecting hosts against claims if a guest is injured on the property. Proper Insurance includes liability protection for bodily injury, which can cover medical expenses and legal fees, safeguarding hosts from potentially devastating financial losses.
Flexible policy lengths
Short term rental hosts often have fluctuating rental schedules. Proper Insurance offers flexible policy lengths, allowing hosts to tailor coverage duration to their specific needs, whether they rent year-round or seasonally.
Real-time pricing analytics
Proper Insurance uses real-time pricing analytics to offer competitive and dynamic rates. This technology-driven approach helps ensure that hosts receive fair pricing based on current market conditions and risk factors, enhancing affordability and transparency.
Cons of Proper Insurance Short Term Rental Insurance
While Proper Insurance has many strengths, it’s important to consider some of the limitations and drawbacks before making a decision.
Not available in all jurisdictions
Proper Insurance’s short term rental coverage is not available in every state or jurisdiction. This limitation means some hosts may not be able to access their specialized policies depending on where their property is located.
Excludes flood and earthquake
Like many standard insurance policies, Proper Insurance excludes coverage for flood and earthquake damage. Hosts in areas prone to these natural disasters will need to seek additional coverage to protect against these risks.
Higher cost than standard landlord
Because Proper Insurance is tailored for short term rentals and includes specialized coverage, it tends to be more expensive than traditional landlord insurance. Hosts should weigh the benefits of tailored protection against the higher premium costs.
No paper application option
Proper Insurance operates primarily online and does not offer a paper application process. While this digital-first approach streamlines the experience for many, it may be a drawback for those who prefer or require traditional paperwork.
New carrier—short track record
As a relatively new player in the insurance market, Proper Insurance has a shorter track record compared to more established insurers. Some potential customers may be cautious about choosing a newer company without a long history of claims handling and customer service.
Proper Insurance Short Term Rental Insurance Payouts
When it comes to insurance, the ability to pay out claims fairly and promptly is paramount. Let’s explore how Proper Insurance handles payouts and what customers have experienced.
Does Proper Insurance Short Term Rental Insurance pay out?
Proper Insurance is committed to honoring valid claims and providing coverage as promised. Their policies are underwritten by financially strong carriers, which supports their ability to pay out claims. Customers generally report that the company fulfills its obligations when claims are submitted correctly and meet policy terms.
How soon does Proper Insurance Short Term Rental Insurance pay out?
Claim processing times can vary depending on the complexity of the claim and the documentation provided. Proper Insurance aims to process claims efficiently, leveraging technology to speed up the review process. While some claims may be resolved quickly, others requiring investigation or additional information may take longer.
Proper Insurance Short Term Rental Insurance payout reviews
Customer reviews regarding payouts are mostly positive, with many hosts appreciating the straightforward claims process and responsive communication. However, as with any insurer, there are occasional reports of delays or disputes, often related to coverage limits or exclusions. Overall, Proper Insurance maintains a reputation for fair handling of claims.
Is Proper Insurance Trustworthy?
Proper Insurance Short Term Rental Insurance trustworthy?
Trustworthiness is a top concern for anyone purchasing insurance. Proper Insurance’s high customer ratings, strong financial backing, and transparent policies contribute to its reputation as a trustworthy provider in the short term rental insurance space.
Proper Insurance Short Term Rental Insurance ratings
With an overall rating of 4.9 out of 5 and an A- (Excellent) financial strength rating from A.M. Best, Proper Insurance stands out as a reliable insurer. These ratings reflect both customer satisfaction and the company’s ability to meet financial obligations.
Proper Insurance Short Term Rental Insurance Google reviews
Google reviews for Proper Insurance are overwhelmingly positive, with many users praising the ease of obtaining quotes, the clarity of coverage options, and the helpfulness of customer service. These reviews provide real-world insights into the customer experience.
Proper Insurance Short Term Rental Insurance BBB ratings
Proper Insurance is accredited by the Better Business Bureau (BBB) and maintains a strong rating, indicating good business practices and responsiveness to customer concerns. This accreditation adds another layer of confidence for potential policyholders.
Proper Insurance Short Term Rental Insurance Reddit reviews
On Reddit, discussions about Proper Insurance tend to highlight its niche focus and innovative approach. While some users note the higher cost compared to traditional insurance, many appreciate the specialized coverage and digital-first experience.
Proper Insurance reviews complaints
Like any insurer, Proper Insurance has received some complaints, mostly related to policy exclusions, pricing, or claims processing times. However, the volume of complaints is low relative to the number of policies issued, and the company actively works to resolve issues.
Proper Insurance customer complaints and satisfaction
Customer satisfaction remains high overall, with many hosts valuing the tailored coverage and responsive support. Proper Insurance’s commitment to customer service helps mitigate concerns and build long-term trust.
Who Owns Proper Insurance Short Term Rental Insurance?
Proper Insurance is a privately held company focused on innovating insurance solutions for the sharing economy, particularly short term rental hosts. The company leverages technology and data analytics to offer dynamic pricing and tailored policies.
While specific ownership details are not widely publicized, Proper Insurance partners with established insurance carriers to underwrite its policies, ensuring financial strength and regulatory compliance. This partnership model allows Proper Insurance to focus on customer experience and product innovation.
The leadership team includes experienced professionals from the insurance and technology sectors, committed to providing modern insurance solutions that meet the evolving needs of short term rental hosts.
Proper Insurance Short Term Rental Insurance Policies
Proper Insurance offers policies specifically designed for short term rental properties, addressing the unique risks that come with hosting guests for brief stays.
The policies typically include coverage for property damage caused by guests, liability protection for bodily injury, and flexible terms that accommodate seasonal or year-round rentals. This flexibility is a key selling point for hosts who want insurance that adapts to their rental schedule.
Additional policy features may include coverage for lost rental income due to covered damages and optional endorsements to enhance protection. However, flood and earthquake coverage are excluded, so hosts in high-risk areas should consider supplemental policies.
What’s the Catch with Proper Insurance Short Term Rental Insurance?
While Proper Insurance offers many benefits, there are some caveats to keep in mind. The higher cost compared to standard landlord insurance may be a barrier for some hosts, especially those with tight budgets.
Availability is another consideration, as the product is not offered in all states, limiting access for some property owners. Additionally, the lack of a paper application option means that all transactions must be completed online, which might not suit everyone.
Finally, as a newer company, Proper Insurance does not have the decades-long track record of some traditional insurers, which may cause hesitation among risk-averse customers.
How Proper Insurance’s Customer Experience Stacks Up
Proper Insurance emphasizes a customer-centric approach, offering an easy-to-use online platform for quotes, policy management, and claims filing. The company’s use of real-time pricing analytics and digital tools streamlines the insurance process, making it accessible and efficient.
Customer support is available via phone and email, with a reputation for responsive and helpful service. While some customers have reported occasional delays or challenges, the overall experience is positive, especially for tech-savvy hosts comfortable with digital interactions.
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How To Contact Proper Insurance?
Customer Service Phone Number: (866)-784-8899
If you have questions or need assistance with your Proper Insurance short term rental policy, you can reach their customer service team at (866)-784-8899. Additionally, support is available via email at support@proper.insure, providing multiple channels to get help when you need it.
Proper Insurance Short Term Rental Insurance Details
Proper Insurance Short Term Rental Insurance riders
Proper Insurance offers optional riders that can be added to your policy to enhance coverage. These may include endorsements for additional liability limits, coverage for specific types of property damage, or protection for lost rental income. Riders allow hosts to customize their policies to better fit their unique needs and risk profiles.
How do you file a claim with Proper Insurance?
Filing a claim with Proper Insurance is designed to be straightforward and digital-first. Policyholders can submit claims through the company’s online portal or mobile app, providing necessary documentation such as photos, receipts, and incident details. The claims team reviews submissions promptly and communicates with the policyholder throughout the process to ensure transparency and timely resolution.
Proper Insurance Short Term Rental Insurance State Availability
Proper Insurance’s short term rental insurance is available in many, but not all, U.S. states. Below is a table showing availability by state, with a check mark (✓) indicating where the product is offered.
| State | Available | State | Available | State | Available |
|---|---|---|---|---|---|
| Alabama | ✓ | Montana | ✓ | Washington | ✓ |
| Alaska | ✓ | Nebraska | ✓ | West Virginia | ✓ |
| Arizona | ✓ | Nevada | ✓ | Wisconsin | ✓ |
| Arkansas | ✓ | New Hampshire | ✓ | Wyoming | ✓ |
| California | ✓ | New Jersey | ✓ | Vermont | ✓ |
| Colorado | ✓ | New Mexico | ✓ | New York | ✓ |
| Connecticut | ✓ | New York | ✓ | North Carolina | ✓ |
| Delaware | ✓ | North Dakota | ✓ | Ohio | ✓ |
| Florida | ✓ | Ohio | ✓ | Oklahoma | ✓ |
| Georgia | ✓ | Oklahoma | ✓ | Oregon | ✓ |
| Hawaii | ✓ | Oregon | ✓ | Pennsylvania | ✓ |
| Idaho | ✓ | Pennsylvania | ✓ | Rhode Island | ✓ |
| Illinois | ✓ | Rhode Island | ✓ | South Carolina | ✓ |
| Indiana | ✓ | South Carolina | ✓ | South Dakota | ✓ |
| Iowa | ✓ | South Dakota | ✓ | Tennessee | ✓ |
| Kansas | ✓ | Tennessee | ✓ | Texas | ✓ |
| Kentucky | ✓ | Texas | ✓ | Utah | ✓ |
| Louisiana | ✓ | Utah | ✓ | Vermont | ✓ |
| Maine | ✓ | Vermont | ✓ | Virginia | ✓ |
| Maryland | ✓ | Virginia | ✓ | Washington | ✓ |
| Massachusetts | ✓ | Washington | ✓ | West Virginia | ✓ |
| Michigan | ✓ | West Virginia | ✓ | Wisconsin | ✓ |
| Minnesota | ✓ | Wisconsin | ✓ | Wyoming | ✓ |
Please note that availability may change, and it’s best to check directly with Proper Insurance for the most current information.
Taking Action
If you’re a short term rental host looking for insurance that understands your unique needs, Proper Insurance offers a compelling option with specialized coverage, strong financial backing, and a customer-friendly digital experience. While it may not be available everywhere and comes at a premium compared to standard landlord policies, the tailored protection and flexibility can provide valuable peace of mind.
Before purchasing, consider your location, coverage needs, and budget. Reach out to Proper Insurance’s customer service for personalized assistance or to get a quote that fits your rental situation. Protecting your property and guests is essential, and with the right insurance, you can host confidently.
FAQ’s About Proper Insurance Short Term Rental Insurance Pros & Cons
Is Proper Insurance Reliable?
Proper Insurance is considered reliable, with a strong overall rating of 4.9 out of 5 and an A- (Excellent) financial strength rating from A.M. Best. Their specialized short term rental policies and positive customer feedback support their reputation as a trustworthy insurer.
Who is the most trustworthy Short Term Rental Insurance company?
Trustworthiness varies by individual needs and location, but Proper Insurance is among the top specialized providers for short term rental insurance. Their high ratings, financial stability, and customer-centric approach make them a leading choice for many Airbnb and VRBO hosts.
What does Proper Insurance cover for short term rentals?
Proper Insurance covers a range of risks associated with short term rentals, including property damage caused by guests, liability for bodily injury, and lost rental income due to covered damages. Their policies are tailored specifically for Airbnb and VRBO hosts, ensuring that the unique challenges of short term rentals are addressed effectively.
How do I file a claim with Proper Insurance?
Filing a claim with Proper Insurance is straightforward. Policyholders can submit claims through the online portal or mobile app, where they can provide necessary documentation such as photos and receipts. The claims team reviews submissions promptly, ensuring a smooth process for policyholders.
What are the exclusions in Proper Insurance Short Term Rental Insurance?
While Proper Insurance offers comprehensive coverage, it does have exclusions. Notably, it does not cover damages from floods or earthquakes, which means hosts in areas prone to these natural disasters should consider additional coverage. Additionally, certain types of property damage may also be excluded, so it’s essential to read the policy details carefully.
Can I customize my Proper Insurance policy?
Yes, Proper Insurance allows for customization through optional riders. Hosts can add endorsements for additional liability limits, coverage for specific types of property damage, or protection for lost rental income. This flexibility helps ensure that the policy meets the unique needs of each host.
What is the customer service experience like with Proper Insurance?
Customer service at Proper Insurance is generally well-reviewed, with many users appreciating the responsive support and ease of communication. The company offers assistance via phone and email, making it accessible for policyholders who need help with their insurance needs.